Support
Online Sales
Focal-America distributes high-end car speakers through its network of selected authorized dealers and to better protect the best interest of its customers, we do not condone the purchase of any of our products obtained through any unauthorized means or any form of third party online retailers or eBay stores. In order for our high standards to be met, we authorize only a few specific retailers to sell Focal products over the internet.
Authorized Focal Online Retailers
These sellers are the only stores authorized to sell our products online.
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Unauthorized Websites & Sellers
Focal America will NOT honor warranties on product purchased from these companies.
bigd_sounds (eBay)
infiniti-electronics (eBay)
Infiniti Electronics FL (eBay)
DiscountsJungle (storefront on Amazon)
www.speedsound.com
www.techronics.com
www.focalspeakers.org (NO affiliation)
www.loudelectronics.com
infiniti-electronics (eBay)
Infiniti Electronics FL (eBay)
DiscountsJungle (storefront on Amazon)
www.speedsound.com
www.techronics.com
www.focalspeakers.org (NO affiliation)
www.loudelectronics.com
Amazon Sales - Buyer Beware
From our own factual investigations, we have experienced time and again the unauthorized sales of our products by both Amazon directly, as well as a number of Amazon marketplace sellers. With the exception of the six Authorized Retailers listed in this section, Focal America cannot and will not support products purchased from Amazon or Amazon marketplace.
Often the products sold via these unauthorized listings have been sourced from other countries or distributors such as India, and therefore are unable to be backed by Focal America. Purchasing products from unauthorized Amazon retailers means you will receive no product guarantee, no warranty, no product service, and no technical support.
Focal America cannot guarantee that any of these products purchased from unauthorized Amazon sellers are authentic.
We are also aware that there are frequently obsolete products sold via Amazon. A consumer may purchase a kit fully unaware that the reference is obsolete by more than two years. Likewise, they may purchase what they believe to be a current product and receive instead a discontinued version.
Protect yourself as a consumer by staying aware, and buy only from our Authorized Retailers.
Authorized Amazon Retailers
There are only six retailers authorized by Focal America to sell our products on Amazon.
A Few Things to Consider
Focal America / Orca Design & Manufacturing supports their products and guarantees them to be free of manufacturing defects for a period of:
- 1 year (non-transferrable) from the date of purchase, if purchased from and authorized retailer.
- 3 years (non-transferrable) from the date of purchase, if the product is purchased from and installed by an authorized retailer, and no alterations are made to the installation or setup of the product outside of the authorized retailer.
The authorized dealer will then work directly with Focal America / Orca Design & Manufacturing to obtain service, if necessary.
NOTE: Products bought from a non-authorized retailer do not carry the original Focal warranty. This means that if you buy from a non-authorized retailer and you encounter a problem with the product, you will have to go back to that retailer to get help and we cannot guarantee the quality of the assistance you will then receive.
- 1 year (non-transferrable) from the date of purchase, if purchased from and authorized retailer.
- 3 years (non-transferrable) from the date of purchase, if the product is purchased from and installed by an authorized retailer, and no alterations are made to the installation or setup of the product outside of the authorized retailer.
The authorized dealer will then work directly with Focal America / Orca Design & Manufacturing to obtain service, if necessary.
NOTE: Products bought from a non-authorized retailer do not carry the original Focal warranty. This means that if you buy from a non-authorized retailer and you encounter a problem with the product, you will have to go back to that retailer to get help and we cannot guarantee the quality of the assistance you will then receive.
If you are considering purchasing Focal items from an online store, or a retailer not listed on our dealer locator, please contact us to inquire about the store’s status. Focal America only honors warranties for products purchased through our network of Authorized Retailers.
You can locate a Focal Authorized Retailer near you by entering your location in our DEALER LOCATOR. You may also decide to search for retailers whose stores feature a Focal Display, or those with MECP Certified Technicians.
If you would like to verify that a dealer is indeed Authorized by Focal, feel free to contact Focal America at 888.340.4403
You can locate a Focal Authorized Retailer near you by entering your location in our DEALER LOCATOR. You may also decide to search for retailers whose stores feature a Focal Display, or those with MECP Certified Technicians.
If you would like to verify that a dealer is indeed Authorized by Focal, feel free to contact Focal America at 888.340.4403
Non-authorized retailers do not have the obligation our authorized retailers have to market and sell our products properly. You could be exposed to bait and switch, where one product is advertised but not available, and where you are directed to buy another one, possibly of another brand. You could also see non-authorized retailers advertising products they do not have in stock, they sometimes use that to build up traffic on the reputation of higher end brands. If you buy from a non-authorized retailer and he closes shop shortly after, you will have no recourse. If you buy from one of our authorized retailers and he closes shop, we will be able to support your product and assist you in finding an authorized retailer to help you with your installation or with any other needs you may have.
Just because an online store presents itself as an authorized Focal retailer does not mean that it is. Please verify with our list of Focal authorized online retailers. Showing Focal products on a site is no guarantee either that the retailer is authorized.
Ask Us First
Defaced Serial Numbers & Counterfeit Products
Buying from a non-authorized retailer exposes you to products that may not be genuine Focal products. They may even be defaced, as we have seen many with serial numbers that have been tampered with or removed all together. There are various counterfeit copies of Focal speakers in circulation, often sold on eBay or other online stores. We take this matter very seriously and are working with law enforcement agencies to put them out of business.
Keep Yourself Informed
Focal Serial Numbers
All of our authorized dealers offer a full factory warranty on all Focal products with a full verifiable serial number intact. Focal-America assumes no responsibility and will not provide after sale service, support or warranty coverage for any of our products that have been purchased through unauthorized retailers, or that have serial numbers removed, erased or have otherwise been tampered with.
Recognizing Defaced Products
All Focal products have a serial number. It is the only way to truly verify its authenticity.
Counterfeit makers can mimic the cosmetics of an item but certainly not the technology nor the sequence of serial numbers on an item issued from the Focal factory. This number is not simply a random string of letters and digits but a specific code relating the history of the product, such as where and when it was made. In most cases counterfeiters simply use the same serial number over and over again and we have identified numerous counterfeit products ( and the dealers who sell them) simply by these products all exhibiting the same serial number.
Also, certain online retailers who are not Focal authorized retailers do sell Focal products with altered or removed serial numbers. They remove stickers from boxes and magnets and will even go as far as grinding all or part of the serial number off the back of the magnet.
The question is why? You have to ask yourself why would someone go through such trouble to hide the origin of the product he is trying to sell.
Counterfeit makers can mimic the cosmetics of an item but certainly not the technology nor the sequence of serial numbers on an item issued from the Focal factory. This number is not simply a random string of letters and digits but a specific code relating the history of the product, such as where and when it was made. In most cases counterfeiters simply use the same serial number over and over again and we have identified numerous counterfeit products ( and the dealers who sell them) simply by these products all exhibiting the same serial number.
Also, certain online retailers who are not Focal authorized retailers do sell Focal products with altered or removed serial numbers. They remove stickers from boxes and magnets and will even go as far as grinding all or part of the serial number off the back of the magnet.
The question is why? You have to ask yourself why would someone go through such trouble to hide the origin of the product he is trying to sell.
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- Removed Serial: Concealed
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- Removed Serial: Unveiled
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- Removed Serial: Exposed
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- Original / Genuine Piece
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- Defaced Box
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- Original Box w/ Serial
If Your Product is Countefeit
Again, these numbers are the code identifying the product’s origins and this is why we take this very seriously and so should you. This is also why responsible operators such as eBay and Amazon have strict policies about sellers attempting to sell products on their sites with defaced or altered serial numbers.
eBay’s Policy: http://pages.ebay.com/help/policies/stolen.html
Regardless of where you purchase a Focal product, you, as the consumer, have the right to an authentic serial number on the product you purchase…
eBay’s Policy: http://pages.ebay.com/help/policies/stolen.html
Regardless of where you purchase a Focal product, you, as the consumer, have the right to an authentic serial number on the product you purchase…
Finding Your Serial
Utopia: on box, and engraved on the magnet.
K2 Power: on box, and engraved on the magnet.
Polyglass: on box, and engraved on the magnet or sticker on the side of the magnet.
Access, Access SG, Integration, Performance: on box, and on a sticker on the side of the magnet.
Amplifiers: on Box, and sticker on bottom.All Focal products have a serial number. It is the only way to truly verify its authenticity.
Counterfeit makers can mimic the cosmetics of an item but certainly not the technology nor the sequence of serial numbers on an item issued from the Focal factory. This number is not simply a random string of letters and digits but a specific code relating the history of the product, such as where and when it was made. In most cases counterfeiters simply use the same serial number over and over again and we have identified numerous counterfeit products ( and the dealers who sell them) simply by these products all exhibiting the same serial number.
Also, certain online retailers who are not Focal authorized retailers do sell Focal products with altered or removed serial numbers. They remove stickers from boxes and magnets and will even go as far as grinding all or part of the serial number off the back of the magnet.
The question is why? You have to ask yourself why would someone go through such trouble to hide the origin of the product he is trying to sell.
Counterfeit makers can mimic the cosmetics of an item but certainly not the technology nor the sequence of serial numbers on an item issued from the Focal factory. This number is not simply a random string of letters and digits but a specific code relating the history of the product, such as where and when it was made. In most cases counterfeiters simply use the same serial number over and over again and we have identified numerous counterfeit products ( and the dealers who sell them) simply by these products all exhibiting the same serial number.
Also, certain online retailers who are not Focal authorized retailers do sell Focal products with altered or removed serial numbers. They remove stickers from boxes and magnets and will even go as far as grinding all or part of the serial number off the back of the magnet.
The question is why? You have to ask yourself why would someone go through such trouble to hide the origin of the product he is trying to sell.
Sample Serial Location 1
Sample Serial Location 2
Spotting Fake Packaging
Above is just one example of these counterfeit sales. The easiest way to identify that these speakers are fake is noticing the two blatant errors in the text on the front of the box (circled in red - the misspelling of Impedance, and the missing space between Ohm and impedance).
Poor Quality Reproductions
Fake speakers and the sound they produce are very poor in quality. We cannot stress enough that it is in our customer's best interest to purchase our products from an authorized retailer as it is the only way that we can guarantee their authenticity.